Terms & Conditions

By accessing or placing an order on Zavia, you agree to comply with the following terms and conditions, designed to ensure a smooth and transparent shopping experience for every customer.

Payment Methods

We accept Cash On delivery (COD) & prepaid orders , processed through trusted and secure payment gateways to ensure complete safety and confidentiality.

Order Cancellation

Orders placed by mistake can be canceled before dispatch.
Once canceled, the refund will be initiated to the original payment method within 2 working days.

Return & Replacement Policy

We offer a 5-day return and replacement window from the date of delivery.
To be eligible, the item must be unused, unwashed, and in its original packaging.
For assistance, kindly reach out to us on WhatsApp.

Customer Responsibility

It is the customer’s responsibility to provide accurate and complete delivery details at checkout.
Any delays or extra charges due to incorrect information will be the customer’s responsibility.

Dispute Resolution

We are committed to resolving issues quickly and fairly.
For any queries, concerns, or disputes, feel free to contact us

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